Real Support for Your Rebel Journey.
Our team’s here 24/7 to help with anything—shopping, questions, or just making sure things feel smooth from click to delivery.
How do I place an order on RebelX Brands?
You can place an order by browsing our catalog, adding your preferred items to the cart, and completing the secure checkout process.
Do I need an account to place an order?
No account is required. However, creating one allows you to track orders, manage reorders, and access exclusive offers.
Can I make changes to my order after it’s placed?
If your order hasn’t shipped yet, we’ll do our best to accommodate changes. Please contact our support team as soon as possible.
Do you offer wholesale or bulk pricing?
Yes, we offer wholesale accounts with special pricing and support. Please visit our Wholesale page to apply.
What payment methods are accepted?
We accept all major credit cards, as well as secure digital payment methods available at checkout.
Is there a minimum order requirement?
There is no minimum for retail orders. Wholesale partners have access to tiered pricing based on volume.
When will my order ship?
Orders placed before 2PM CST (Monday–Friday) typically ship the same day.
Where are your products shipped from?
All products ship directly from our fulfillment center in Austin, Texas.
Do you offer free shipping?
Yes. Free shipping is available for retail orders over $70 within the United States.
Do you ship internationally?
Currently, we only ship within the U.S. We are exploring international options for the near future.
How can I track my shipment?
Once your order is processed, you’ll receive a tracking number via email. You can use this to follow your delivery status.
What if my package is delayed or lost?
Please contact us immediately. We’ll work with the carrier to resolve the issue and ensure you receive your order.
What is your return policy?
Unopened items may be returned within 30 days for a full refund. Please contact us before sending any items back.
Can I return a product that’s been opened?
In some cases, yes. If you’re not satisfied with your product, reach out to our support team and we’ll assist you.
How do I initiate a return?
Email Info@rebelxbrands.com with your order number and reason for return. We’ll provide return instructions promptly.
Who pays for return shipping?
Customers are generally responsible for return shipping unless the return is due to our error or a defective product.
How long does it take to receive a refund?
Refunds are processed within 3–5 business days after we receive the returned item.
Can I exchange a product?
We currently do not offer direct exchanges. If you’d like a different product, please return the original item and place a new order.
How can I contact your support team?
Email us anytime at Info@rebelxbrands.com We typically respond within one business day.
What should I do if I receive a damaged or incorrect product?
Please contact us right away. We’ll resolve the issue quickly with a replacement or refund.
Can you help me choose the right product?
Absolutely. Let us know what you’re looking for—energy, focus, calm—and we’ll guide you toward the best fit.
Is phone support available?
At this time, we handle all inquiries via email to ensure accurate and timely responses.
Do you offer support for wholesale accounts?
Yes. Our wholesale team is available to assist with onboarding, reorders, inventory setup, and more.
How can I speak with someone before becoming a wholesale partner?
We’d be happy to connect. Email Info@rebelxbrands.com to schedule a call or get more information.
How strong is King K?
King K is a highly concentrated kratom extract. It’s recommended to start with a smaller portion to assess tolerance before consuming a full bottle.
What makes GÜD Tonics different?
Each tonic is made from real herbs and adaptogens with no artificial additives—formulated for function and daily use
Are your botanical extracts full-spectrum?
Yes. Our products are made with full-spectrum plant extracts and lab-verified for quality and potency.
Are your hemp products psychoactive?
Some are, depending on the cannabinoid. Delta-9 products are psychoactive, while CBD-based items are not. All products are clearly labeled.
Have Questions? We Have Answers.
Ease into the world of Rebelx Brands with clarity. Our FAQs cover a spectrum of topics.
