Refund policy

Last updated: November 5, 2026

If an order isn't what you expected, we've got your back. This policy covers wholesale orders placed with Rebel X Brands. Returns from your own customers are handled under your store's policy.

7-day request window

To request a return or exchange, email info@rebelxbrands.com within 7 days of your order's delivery. Include your order number and the items you want to return. This 7-day window is the only window to request a return or exchange. Requests made more than 7 days after delivery can't be accepted.

Get authorization first

Before sending anything back, wait for our return authorization. It includes the return address and instructions. Returns sent without approval will not be refunded.

Unopened products

Unopened, sealed products returned with an approved request qualify for a full refund of the product price. They need to be in resale condition: original packaging, labels and lot codes intact, and undamaged. Original shipping charges aren't refunded unless the return is due to our error.

Opened products

Due to product handling and compliance requirements, we don't accept returns on opened products. The exception is an item that arrived damaged, defective, short or wrong (see below).

Damaged, defective, short or wrong items

Email us within 7 days of delivery with your order number and photos of the packaging and what arrived. Once we approve the claim, we'll send a replacement, issue a credit or refund you, at our discretion. If we need the item back, we'll send you a prepaid return label.

Sending your return back

Once your return is authorized, buy a return shipping label through UPS or USPS, whichever you prefer, then drop off the package or schedule a pickup. Authorized returns must be delivered back to us within 21 days of the original delivery date. This 21-day deadline only covers getting an approved return back to us. It does not extend the 7-day window to request one.

Shipping costs

Return shipping is typically your responsibility, though in some cases we may help cover part of it. If the return is because of our mistake, or a damaged or defective item, we cover it.

Order cancellations

Need to cancel? If we get your request before your order ships, we'll cancel it and refund you in full, or cancel the invoice for accounts on Net terms. Once it ships, the return rules above apply. If we cancel items because we can't legally ship them to your address, we refund those items in full.

Refund timing

When an unopened return arrives, we inspect it to confirm it's in resale condition. Then we issue a refund or a replacement, your choice. Refunds go back to your original payment method and usually take 5 to 10 business days to appear in your account. For accounts on Net terms with an open invoice, we credit the invoice instead.

For returns, no refund is given until the product is back with us and its condition is verified.

Questions

Email info@rebelxbrands.com. We're here to help, Monday to Friday, 9am to 5pm Central.